Listen in as Ammon Johns tells us how listening to what is being said on social media is more important than just posting. What you are posting may be a real turn off to customer’s or maybe what you are posting isn’t anything they want to hear.
Like in real life, to be a valuable part of the conversation you just need to learn what the conversation is about. You just walk in to a party and start jumping into conversations with your thoughts; those thoughts may not be welcome and after a bit, neither are you.
But, if you just listen for a while, you will quickly learn what the people are talking about, what info they want to be shared, what questions they have, the complaints they have and you will be better prepared to give those answers in a helpful way.
You may even learn what they think of your competitors…maybe you can use that info to better your business and responses.
Ok, go ahead and watch the video as Ammon does a far better job of explaining this than I do.
Do you have more tips or tools that you can share to help us?
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